Refund Policy

We want you to be 100% satisfied with every purchase you make at Rosmetica. If for any reason you’re not happy with your order, we’re here to help with a fair and transparent refund process.

🕒 Refund Eligibility

You may request a refund if:

  • You received a wrong, defective, or expired product

  • The product was damaged or leaked during transit

  • Your order was incomplete or incorrect

  • The product is unused, unopened, and in its original packaging

 

 

❌ Non-Refundable Items

We cannot offer refunds on the following:

  • Used or opened items (due to hygiene concerns)

  • Products without original packaging or tampered seals

  • Items purchased on sale, promotions, or using discount codes

  • Fragrances or skincare with broken seals

 

 

📩 How to Request a Refund

  1. Contact us at info@rosmetica.com or WhatsApp +92 308 909 8140 within 3 days of receiving your order.

  2. Share:

    • Your order number

    • Clear photos or videos showing the issue

  3. Our team will evaluate the request and get back to you within 1–2 working days.

 

 

💸 Refund Methods

If approved, your refund will be processed through one of the following methods:

  • Bank Transfer / JazzCash / Easypaisa (Please provide the details for receiving the refunded amount)

  • Store Credit or Coupon Code

  • Refund to your original payment method

⏳ Please allow 7–10 business days for processing.

 

 

⚠️ Important Notes

  • Refunds are issued only after the returned product is received and inspected, unless the fault is clearly proven with evidence.

  • Return shipping costs may be the customer’s responsibility unless the fault is ours.

  • We reserve the right to refuse refund requests that do not comply with our policy.