Welcome to the Rosmetica Help Center. Below you'll find answers to our most commonly asked questions. If you need further assistance, feel free to contact our customer support team.
Yes, 100%. All products sold on Rosmetica are sourced directly from authorized distributors or official brand partners. We do not deal in replicas, testers, or counterfeit items.
Our standard delivery time is 2–5 working days depending on your location. Orders are dispatched within 24–48 hours. You’ll receive a tracking number as soon as your package is shipped.
You can place an order easily in 3 steps:
Browse your favorite products and click “Add to Cart”.
Proceed to Checkout.
Fill in your shipping details and make the payment.
You will receive a confirmation email after placing your order.
We deliver nationwide across Pakistan through trusted courier partners. No matter where you are, we’ll reach you.
Yes! We only offer Cash on Delivery (COD) on our all orders across Pakistan.
Right now other secure payment options are not available such as Bank Transfer and Credit/Debit Cards.
Yes, we accept returns or exchanges within 3 days of delivery if:
You received the wrong product
The item is damaged or defective
The product is unused and in its original packaging
Please visit our Return & Exchange Policy for complete details.
If your product arrives broken, leaked, or damaged in any way, please contact us within 24 hours with a photo of the product and packaging. We’ll resolve the issue promptly.
You can cancel your order before it is shipped. Once the order has been dispatched, cancellation is not possible.
Yes! Subscribe to our newsletter and follow us on social media to stay updated on:
Seasonal Sales
Limited-Time Offers
Exclusive Deals for Subscribers
We’re always here to help.
You can reach us via:
Email: info@rosmetica.com
Instagram: @rosmetica3
- TikTok: @rosmetica
Phone/WhatsApp: +92 308 909 8140 (Mon–Sat, 10 AM–9 PM)